Bad update and customer support

I have used this app for more than a year, a lots of bugs. App freezes and motions dont work sometimes. Since mid September all my completed pacts didnt get money. I reported the issue 5 days ago, follow up yesterday and today no one reply. It used to reply with 48 hours.

One year user 07 about Pact: Earn Cash for Exercise and Healthy Living, v4.3.8